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CS Motorsports FAQ
- Shipping & Returns
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by CS Motorsports to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that CS Motorsports offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. CS Motorsports takes great pride in having you as a customer and we will ensure your privacy as a customer. CS Motorsports does not sell or exchange names or any other information about our customers with third parties.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
csmotorsportsnc.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
CS Motorsports seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
If you are a registered member at CS Motorsports, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email contact us through this form.
We are confident that your visit to CS Motorsports is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (704) 853-1990.
No we do not ship internationally. At this time, we currently only ship to the lower 48 United States.
Once your order has been received, a customer service specialist will review and confirm that your items are In-Stock and Available for shipment. Should there be any questions about fitment, one of our specialists may call you to discuss the vehicle and type of application you are going for to ensure the best look and fitment for your car.
Once confirmed, you will receive updated email notifications that your order is now "Processing". Once your items have shipped, you will receive another email notification that your order is "Complete" and tracking information regarding your shipment will be provided. Tracking information is typically availabe 24-48 business hours after your order has been confirmed.
Shipping delay can occur for a variety of reasons and we will of course do our best to mimimize any issues and keep in constant communication with you should any issues arise regarding your order and/or shipment from us or from the manufacturer.
Some things you can do to ensure no delays on your end is to double check the billing and shipping addresses so there are no conflicts. If there is an issue with your form of payment, your shipment will be delayed. If the shipping company can not deliver the package to your chosen shipping address we will contact you via phone or email. If a business address is available to you, we strongly suggest shipping there as many wheels and tires come shipped via freight and the large trucks need space to turn around that is normally not available to them on neighborhood streets.
Some other things to consider when placing your order, is time of order placement (ie: week day vs weekend and actual time of day). During the holiday season, shipping delivery will also vary.
We like to offer competative rates and utilize both the FedEx and UPS calculators to quote shipping rates on our website. However, we know that these calculators often run "high" on shipping prices and they do not represent actual shipping costs we would charge our valued customers.
Because of this, we have added the payment option of INVOICE at checkout. You simply add the wheels, tires, TMPS and any other accessories you'd like to your cart, enter your name, address and telephone information as usual, but instead of entering your credit card information or logging in to your PayPal account as the "payment method", you would simply choose INVOICE and submit your order.
Once our Customer Service Department receives your "order inquiry", we will promptly review it for item availability and return a shipping rate quote back to you within 24 business hours or less. In most cases we will call you to discuss your order and to confirm fitment for your vehicle and share with you the Freight Quote.
We utilize R&L Carriers as our service provider with the majority of our freight shipping needs. We have had good experiences with them and they are typically very fast in delivering the product to our customers.
Please note, choosing INVOICE at checkout does not lock you in to the purchase of your wheels, tires, etc. We understand you need to see what the Shipping Rate is first to confirm your order and we respect that. Once our Customer Service Representative contacts you to discuss the rates, at that time you can let us know if you'd like to continue with this purchase, choose other items or cancel your order altogether. We are very flexible and we want to earn your business.
Once an item is Approved for a return, shipping fees are the customer's responsibility. We strongly recommend that you use a service that provides tracking information.
Amount of refund will be based on the purchase price of your product less any re-stocking fees*, if applicable.
Here at CS Motorsports we follow the strict "Return Policies" provided to us by the wheel and tire manufacturers. Please note that each manufacturer may have different policies and will vary.
For Wheel Returns, only those wheels that have not been mounted, are in their original packaging and were purchased within the last 30 days are applicable for returns.
For Tire Returns, only those that have not been mounted to a wheel, have the original tire manufacturer sticker/ID still attached and have been purchased within the last 30 days will qualify for a return.
Also note, only those returns that are "Approved" for a return are subject to a 15% non-refundable Re-stocking Fee or $39.95, whichever is greater.
If there is an issue regarding quality of your tire or wheel, contact us immediatley to discuss your options for an exchange or return.
If you receive damaged items, you MUST contact us immediately - take photos of everything! (packaging/boxes/etc). If you are signing for a package/delivery, it is your (as the customer or person signing) responsibilty to check the products/shipment prior to accepting them from the delivery company. Once damaged items have been 'accepted', we will be unable to assist in a return.
ALL returns MUST BE Pre-Approved for return prior to you shipping the wheels or tires back to us, no exceptions!